FAQ

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Welcome to the Prime Plumbers London Services Frequently Asked Questions (FAQ) website! To give you important details regarding our plumbing services, we have created a list of frequently asked questions and their respective responses here.

This FAQ page seeks to allay your worries, whether you’re looking for information on bathroom remodeling, plumbing emergency assistance, or plumbing system maintenance.

Our staff of licensed and skilled plumbers, who are committed to providing dependable and top-notch plumbing solutions, is something we are proud of. Our aim is to meet your needs with professionalism and efficiency, from home plumbing repairs and installations to comprehensive bathroom services and gas-related work. We are a plumbing service firm with the necessary licenses and insurance.

The registration number for our business is 14494034. This gives you piece of mind and guarantees that our work complies with all requirements.

  • Prices start from just £50 plus VAT
  • Evening and weekend rates may vary from the standard office hour rates and prices
  • We may pass on the cost of parking or congestion charging
  • Senior citizens and NHS staff can receive a 5% discount upon request
  • Call 020 3488 3767 now for more information or to book a job now

We carry out same day repairs or same day replacement of parts such as fans, diverter valves, PCB’s, thermostats, thermistors, air pressure switches, heat exchangers and pretty much every part you can think of.

We use a number of suppliers and 95% of the time we can get you up and running the same day. Boiler swaps and central heating installations can take from 1-5 days depending on the complexity of the job.

All of our plumbers are gas safe registered and City & Guilds accredited – our plumbers have been trained to the highest of standards to ensure the work they carry out is completely safe and compliant with all relevant regulations. You can rest assured that you’re working with a trustworthy, reliable team of experienced plumbers when you hire us!

Yes we are fully insured for all work we carry out.

Yes we provide 12 month workmanship guarantee.

We have no call out fees, even in an emergency, however on occasions when a problem requires a diagnosis we may charge a small fee for the plumber’s time.

Our London plumbers are all local and can be with you in 45 mins. If it is not possible for us to reach you on time, due to unexpected traffic or an accident then we will let you know.

Yes, we do a lot of work for Landlords and agents where we collect keys, although it’s better if someone is on site in case we need to ask questions or get authorisation for works quicker.

If you would like a reminder call then please let our team know in advance.

Yes, our plumbers are certified professionals with extensive experience in the plumbing industry. They undergo regular training to stay updated with the latest techniques and technologies, ensuring that they deliver high-quality services to our customers.

Yes, our engineers are Gas Safe registered by the UK authority.

We have 10 years of Experience and successfully complate lot of Plumbing and Heating Project.

We can give free written estimates on major works, these include boiler swaps and new installations, bathroom refurbishments, complete rewires and new fuse board installations.

All our plumbers are local to the area and most of our work comes from recommendations and word of mouth. If you would like the same person to return to carry out more work then let us know and we will see what we can do. If it is not possible then don’t worry – all our plumbers are nice ????

Work must be paid for on completion by credit or debit card.

We provide several different plumbing services in London, such as:

  • General plumbing repairs and installations
  • Faucet and fixture repair and replacement
  • Toilet repair and installation
  • Pipe repairs and replacements
  • Leak detection and repair
  • Water heater repair and installation
  • Bathroom and kitchen plumbing services
  • Drain cleaning and unclogging

Yes, we provide emergency plumbing services in London. Plumbing emergencies can occur at any time, and our team is available 24/7 to handle urgent plumbing issues such as burst pipes, severe leaks, overflowing toilets, and more.

In case of a plumbing emergency in London, you can contact us immediately by calling our emergency hotline at 020 3488 3767 Our dedicated team will be ready to assist you promptly.

We provide plumbing services over a broad range of London neighborhoods. Including : South London, Putney, Battersea, Bromley, South East London, South West London, East London, Eltham, Romford, Catford, Forest Hill, GreenWich, West London, Richmond, Fulham, Hounslow, Chiswick, Ealing, North London, Barnet, Enfield, Edmonton, Hendon, Finchley.

Yes, we offer heating system installation and repair services in addition to our plumbing services. Our skilled technicians can assist you with the installation, repair, and maintenance of heating systems, including boilers, radiators, heat pumps, and more.

Absolutely. Our team has experience installing and repairing boilers. Whether your boiler is leaking, has problems, or needs to be completely replaced, our professionals have the skills to handle the problem quickly and effectively.

To handle a range of drainage concerns, we offer complete drainage services. We provide drain cleaning, blocked drain unclogging, sewer line repairs, drain inspections using cutting-edge camera technology, and drainage system upkeep.

Yes, we have everything we need to deal with sewer line and blocked drain problems. Our crew uses cutting-edge tools and methods to locate the source of blockages and carry out efficient drain cleaning or sewer line repairs, assuring appropriate operation.

Because plumbing situations can be extremely urgent, we strive to provide timely service. Upon receiving your emergency contact, our staff will prioritize your situation and work to get to your location as soon as possible. This will depend on the availability of our technicians and the distance between your site and their location.

  • Burst pipes or major leaks
  • Sewage backup or foul odors
  • Lack of water supply
  • Persistent and severe drain clogs
  • Water heater malfunctions
  • Sudden decrease in water pressure
  • Unusual sounds, such as banging or hissing, from the plumbing system

Yes, we can unclog blocked shower/bath drains and toilets. With the right equipment and knowledge, our skilled plumbers can efficiently remove the obstructions and restore appropriate drainage.

Your garbage disposal might need to be repaired or replaced if it routinely breaks down, makes unusual noises, or grinds food waste ineffectively. Our professionals can evaluate the situation with your garbage disposal and suggest the best course of action.

Several factors can cause low water pressure. You can try these steps to improve it:

  • Check if all faucets are affected. If so, it could be a main water supply issue that requires contacting your water provider.
  • Clean mineral deposits from faucet aerators and showerheads.
  • Ensure shut-off valves are fully open.
  • If the issue persists, our plumbers can assess the situation and provide further guidance or solutions.

To stop a running toilet, you can:

  • Check the flapper valve and ensure it is properly seated.
  • Adjust the water level in the tank to the recommended level.
  • Inspect the fill valve and adjust or replace it if necessary. If these steps don’t resolve the issue, our plumbers can assist you in diagnosing and fixing the problem.

A sewage smell in your home can indicate a plumbing issue. You should:

  • Check for any visible leaks or cracks in the sewage pipes.
  • Ensure all drains have water traps filled with water.
  • Contact our professionals to inspect and resolve the problem as sewage odors can be hazardous and may indicate a larger issue.

Yes, we are qualified to manage backups in and repairs to sewer systems. Our staff is able to identify the source of the backup and make the required repairs, including unclogging obstructions, replacing broken pipes, and, when appropriate, using trenchless techniques.

 To address a slow-draining sink, you can try the following:

  • Use a plunger to dislodge any blockage.
  • Remove and clean the sink stopper or drain cover.
  • Pour boiling water down the drain.
  • If the problem persists, our plumbers can perform a thorough inspection, use professional-grade tools, and implement appropriate solutions to restore proper drainage.

Yes, we do offer services for fixing water heaters. If your water heater isn’t working properly, isn’t supplying hot water, or is displaying any other problems, our professionals can identify the issue and make the required fixes to get it working again.

Signs that your water heater may need repair or replacement include:

  • Insufficient or no hot water
  • Rusty or discolored water
  • Strange noises coming from the heater
  • Leaks or pooling water around the unit
  • Inconsistent water temperatures Our professionals can assess the condition of your water heater and recommend the best course of action.

Usually, a hot water heater should be used at or near 120 degrees Fahrenheit (49 degrees Celsius). This temperature minimizes the risk of scorching and maximizes energy efficiency while still providing hot water for daily demands.

Regular maintenance is crucial for a clean plumbing system. You can:

  • Use drain screens or filters to prevent debris from entering the drains.
  • Flush drains periodically with hot water to remove buildup.
  • Avoid pouring grease, oil, or harsh chemicals down the drains.
  • Schedule professional drain cleaning services to remove stubborn clogs and buildup.

Hydro jetting is a very efficient technique for removing debris and tenacious jams from pipes. It involves cleaning the inside of pipelines using high-pressure water streams to get rid of deposits, grease, tree roots, and other obstructions. The condition of the plumbing system as a whole can be improved by hydro jetting and the restoration of proper flow.

The frequency of hydro jetting is influenced by a number of variables, including usage, age of the plumbing system, and the frequency of reoccurring obstructions. As a general rule, it is advised to schedule Hydro Jetting for preventive maintenance every 1 to 5 years or as necessary to address persistent obstructions.

To prevent clogged pipes, you can:

  • Use drain screens or filters to catch hair, food particles, and debris.
  • Avoid pouring grease, oil, or solid waste down the drains.
  • Flush drains regularly with hot water or use natural cleaners like baking soda and vinegar.
  • Schedule professional drain cleaning services periodically to remove any buildup and maintain clear pipes.

Chemical drain cleaners may work well for minor clogs, but they should not be used frequently or for major jams. These cleaners may not completely remove the clog since they contain harsh chemicals that can harm pipes. When there is a chronic or significant clog, it is best to seek experts.

Plumbing issues that require immediate attention and can be considered emergencies include:

  • Burst pipes
  • Sewage backups
  • Gas leaks
  • Major water leaks causing flooding
  • Complete loss of water supply If you’re unsure whether your situation is an emergency, it’s better to err on the side of caution and contact our emergency hotline for guidance.

If you suspect a water leak in your home, you can take the following steps:

  • Check for visible signs of water damage, such as wet spots, mold growth, or water stains.
  • Monitor your water meter to see if it’s continuously running when no water is being used.
  • Listen for the sound of running water when all fixtures are turned off. If you suspect a leak, it’s best to contact our professionals for leak detection and repair services.

Slab leaks, which occur beneath concrete slabs, can be detected and repaired through various methods:

  • Electronic leak detection using specialized equipment to pinpoint the exact location of the leak.
  • Infrared thermography to identify temperature differences caused by leaking water.
  • Once detected, our plumbers can repair the slab leak by accessing the affected pipe through the floor or using minimally invasive techniques such as epoxy pipe lining.

A water heater’s lifespan might vary based on the type of heater, maintenance, and water quality, among other things. Traditional tank water heaters typically last 8 to 12 years, whereas tankless water heaters have a lifespan of 20 years or longer. Your water heater can live longer with routine maintenance.

Routine maintenance for water heaters typically includes:

  • Flushing the tank to remove sediment buildup.
  • Inspecting and replacing sacrificial anode rods.
  • Checking and adjusting the temperature and pressure relief valve.
  • Conducting a general inspection for any signs of leaks, rust, or damage. Our technicians can provide professional water heater maintenance services to ensure optimal performance and longevity.

 For energy-efficient hot water, a recommended temperature setting is around 120 degrees Fahrenheit (49 degrees Celsius). This temperature provides sufficient hot water for daily needs while reducing energy consumption and minimizing the risk of scalding.

To unclog a toilet, you can follow these steps:

  • Use a plunger to create suction and dislodge the clog.
  • If the plunger doesn’t work, try using a toilet auger or a plumbing snake to break up the clog.
  • For stubborn clogs, avoid excessive force or using chemical drain cleaners, as they may damage the toilet. Contact our plumbers for professional assistance.

You may consider replacing your toilet if you experience:

  • Frequent and recurring clogs that cannot be easily resolved.
  • Cracks or damage to the porcelain or tank.
  • Constant running or inefficiency despite repairs.
  • Outdated design or the desire for water-saving features. Our experts can assess the condition of your toilet and provide guidance on whether repair or replacement is the best option.

 In many cases, modern trenchless sewer repair methods can be utilized, eliminating the need for extensive digging. Techniques like pipe lining or pipe bursting allow for minimal disruption to your yard. However, the feasibility depends on the specific situation, and our

 Common trenchless sewer repair methods include:

  • Pipe lining or cured-in-place pipe (CIPP), where a new pipe is created inside the existing damaged pipe.
  • Pipe bursting, which involves breaking the old pipe while simultaneously installing a new one. These methods minimize the need for excavation and can save time and cost during sewer line repairs.

To prevent tree roots from invading your plumbing:

  • Plant trees and shrubs away from your plumbing lines.
  • Regularly maintain your landscaping by trimming roots and removing invasive plants.
  • Consider installing root barriers to block root growth near your plumbing system. If you suspect root intrusion, our professionals can assess the situation and provide appropriate solutions.

Burst pipes and the ensuing water damage are frequently covered by homes insurance. However, coverage may change based on the particular policy and the situation. Review your policy and speak with your insurance company to understand the scope of coverage and any deductibles or limitations that may be necessary.

To prevent pipes from freezing during winter, you can take the following precautions:

  • Insulate exposed pipes with pipe insulation or heat tape.
  • Keep the heat on in your home and maintain a consistent temperature.
  • Open cabinet doors under sinks to allow warm air to circulate around the pipes.
  • Drip faucets to keep water flowing and prevent freezing.
  • Disconnect and drain outdoor hoses.
  • Seal any gaps or cracks in walls, windows, or doors to prevent cold drafts.

Yes, we offer gas-related services, such as setting up gas lines. For safe and effective gas hookups in your house, our licensed plumbers can install gas lines for appliances like stoves, ovens, water heaters, and fireplaces.

Do you offer gas-related services like installing gas lines?
Yes, we offer gas-related services, such as setting up gas lines. For safe and effective gas hookups in your house, our licensed plumbers can install gas lines for appliances like stoves, ovens, water heaters, and fireplaces.
Can you assist with installing and replacing boilers?
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We offer a wide range of bathroom services, including:

  • Plumbing fixture installations and repairs.
  • Toilet repairs and replacements.
  • Sink and faucet installations.
  • Shower and bathtub installations and repairs.
  • Drain cleaning and unclogging.
  • Bathroom plumbing inspections and maintenance.
  • Bathroom remodeling and renovations.

Yes, we are able to help with bathroom upgrades and remodeling. Including fixture installations, plumbing system adjustments, and ensuring correct water supply and drainage for your new bathroom design, our team of professionals can assist you in planning and carrying out bathroom upgrades.

Absolutely, we install underfloor heating systems. Your home can be heated effectively and comfortably with underfloor heating, and our experts can install and set up underfloor heating systems to suit your unique needs.

To improve the energy efficiency of your heating system, you can:

  • Schedule regular maintenance for your heating system to ensure it operates optimally.
  • Upgrade to a more energy-efficient heating system if your current one is outdated.
  • Improve insulation in your home to reduce heat loss.
  • Use programmable thermostats to control and optimize temperature settings.
  • Seal air leaks around windows, doors, and ductwork to prevent drafts.

Yes, we can take care of radiator maintenance and repairs. Our plumbers are skilled at identifying and fixing radiator problems like leaks, uneven heating, and broken valves. For optimal radiator performance, we may also offer routine maintenance.

Yes, we provide certificates and safety tests for gas. To make sure that your gas appliances, gas lines, and ventilation systems adhere to the necessary safety regulations, our experienced plumbers can perform thorough gas safety inspections. Upon completion of the inspection, we can also offer Gas Safe Certificates.

To schedule an appointment with Prime Plumbers London Services in London, you can:

  • Call our customer service hotline, which is available 24/7, and our representatives will assist you in scheduling an appointment.
  • Visit our website and use the online booking form to request an appointment. Provide the necessary details, and our team will get in touch to confirm the appointment.
  • Send us an email with your contact information and appointment request, and we will respond to you promptly to schedule the service you need.
Frequently Asked Questions About Our Handyman Services

We trust that this FAQ page has given you useful knowledge and understanding about our plumbing services. Contact Prime Plumbers London Services in London if you need assistance right now or if you have any additional queries. Call 020 3488 3767 Now !

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